Introducing mobile banking.
It's banking at the speed of life.
Your life is nonstop. Now your banking can keep up with it all. The mobile banking app lets you pay bills on the go, view transactions anywhere and transfer money anytime you need to. That's banking at the speed of life.
Frequently Asked Questions.
What is the Bank of Brodhead Mobile Banking App?
The mobile banking app lets you access and manage your bank accounts and your bill payment activity on the go. That means you can pay bills, view transactions and transfer money from anywhere at any time.
How do I sign up to use the Bank of Brodhead Mobile App?
To be eligible, you must be enrolled as an Internet banking user at our institution. Once you download the app from the Apple app store or the Google Play store, you'll be able to launch the app, setup your account and begin usage.
What type of phone do I need?
We support devices with iOS 9.0 or above (Apple iPhone) and Android 4.1 or above.
How difficult is initial setup?
Mobile setup is easy. After successfully downloading the app, touch the app icon to get started. Next, follow the on-screen guide by logging in with your Internet Banking credentials. These are the same credentials you use when logging in to Internet Banking on our website. For additional security, you will also be asked to create a four digit passcode. The passcode will be required each time you launch the app. For further instruction, please see the provided user guide below.
How much does Bank of Brodhead's mobile banking app cost?
There is no charge for using the app; however, your wireless provider may charge for Internet access and text messages. Please check with your wireless carrier for Internet access rates and plans.
How do I login to the mobile banking app?
After successfully downloading the app from the app store, launch the app. Next, you will be guided through the initial setup process. At the login screen, use your same Internet banking username and password that you use on our website. You will then be presented with two of your challenge questions. Please keep in mind that the answers to these questions are case sensitive. If you cannot remember your Internet banking credentials, or the answers to your challenge questions, please contact us at 608-897-2121 and we will provide them to you after verifying your identity.
How do I update the mobile banking app?
Once you've downloaded the app, you'll be automatically notified of new versions when they become available.
Will I be charged for alerts or messages that come through the mobile banking app?
No. Alerts and messages will be sent to you via Push Notifications which are messages that are sent to users who have opted in to receive them.
What happens if I change my password in Internet Banking?
If you update or change your password in Internet banking you will be asked to re-authenticate your identity within the app. After successful re-authentication, you may continue app usage.
What is your security policy?
We understand that security is critical and that the success of our institution depends on your privacy. We use a variety of methods to ensure that all data is stored securely. We use the same security measures that we use for Internet Banking. Our data retention and business continuity plans are comprehensive and our employees maintain organization security measures designed to keep your data safe. In addition to these policies, we have also provided a set of best practice guidelines with recommendations on how to further protect your device. These guidelines can be accessed by the following link: Mobile Best Practices Guidelines
Will I receive more SPAM because I use the mobile banking app?
No. All data on the app is stored securely and at no time do we share that information with a third party or another financial institution.
What do you do with my personal information?
We will never sell, rent or loan any personal information that you provide to us.
How can I protect others from using Bank of Brodhead's mobile banking app on my phone?
Upon initial setup, you will be asked to create a four digit passcode. The passcode will be required each time you launch the app and can be changed in the app's settings. Also, we recommend enabling a passcode or similar lock screen mechanism on your device for further security purposes.
Who will see my bank information?
You, and only you, will see your bank information. Your information is never shared with a third party or another financial institution.
Is the mobile banking app safe to use over Wi-Fi?
Yes, the use of our app over Wi-Fi is no different than using it on your phone's data connection. All data is sent over an encrypted Secure Socket Layer (SSL) connection. Please note: We advise you to never use public Wi-Fi to access your banking accounts. Public Wi-Fi's or "hot spots" are not a secure environment as cybercriminals may be monitoring public Wi-Fi to steal your account information.
What happens if I lose my phone?
If you lose your phone, please contact our main office as soon as you're sure that the device has been compromised! Also, we recommend you install a remote locator/wipe solution onto your phone. The links for the two most commonly used are below. (Please note that the android app will require a gmail account)
Can my friend use my phone and check my balance?
Upon initial setup of the app you will be asked to choose a four digit passcode. This passcode prevents others from being able to launch the app and see your personal banking information.
Who should I contact if I have a question about Bank of Brodhead's mobile banking app?
The fastest way to get help is to go into "Settings" on the mobile app and select "Feedback". You'll be able to send your question to our mobile app experts. If you have a question regarding your account call us at 608-897-2121 and ask for customer service.