Frequently Asked Questions

We offer operating lines of credit, machinery and equipment loans, livestock loans, real estate loans, and FSA-guaranteed options—designed to meet the needs of local producers.

Absolutely. Our ag lenders live and work in this community. We understand the rhythm of farm life and structure financing to support seasonal needs.

Yes. We offer FSA-guaranteed loans and can help guide you through eligibility and application requirements.

Yes. View balances, track expenses, transfer funds, and set up alerts—all through digital banking.

Most businesses need a valid ID, business formation documents, and tax identification numbers. Requirements vary by business type—our team can help you determine exactly what you need.

Yes. ACH services are available for payroll, vendor payments, and recurring transfers to help streamline your business operations.

Yes. Our digital banking tools allow you to view balances, transfer funds, pay bills, and manage permissions for multiple users.

Yes. We offer payment acceptance solutions to help businesses process debit and credit card transactions securely.

Most business loans are reviewed locally, allowing for faster decisions and quicker access to funds.

Yes. Our digital banking tools allow you to view balances, transfer funds, pay bills, and manage permissions for multiple users.

Contact us right away. We can lock your card immediately and help you request a replacement. You can also temporarily lock your card in the mobile app.

You can apply online.

The cards are available to view online and which cards offer rewards.

You can view balances, make payments, set alerts, lock your card, and track transactions through digital banking.

Contact us right away. We’ll help you dispute the charge and take steps to protect your account.

You can enroll directly from our website by selecting “Enroll” under Online Banking. You’ll be guided through a quick setup process to verify your identity and create secure login credentials.

Use the “Forgot Password?” link on the login screen. You’ll be prompted to confirm your identity before choosing a new password. If you need help, call any branch for local support.

Yes. e-Statements are available at no cost and offer a secure, convenient way to access your monthly statements.

Yes. Mobile deposits use encrypted technology and multi-layer authentication to protect your information.

Avoid logging into online or mobile banking while using public Wi-Fi. Use your phone’s data connection or a secure home network instead.

You can view balances, make payments, set alerts, lock your card, and track transactions through digital banking.

Complete a Buyer or Seller Registration Form located on the Bulletin Board page. Notices are posted as indications of interest only.

No. Transactions occur directly between buyers and sellers. Brodhead Bancshares does not negotiate, price, or guarantee trades.

Submit a Stock Transfer Setup Form and follow the instructions provided by our transfer agent.

Never click links or open attachments from unexpected emails or texts. When in doubt, contact the bank directly to verify.

Contact us immediately. We’ll review your account, secure your information, and help you take next steps to prevent further issues.

Yes. Mobile deposits use encrypted technology and multi-layer authentication to protect your information.

Yes. Zelle uses authentication and monitoring features to help protect your account, and you never share your banking info with recipients.

We will never ask for your password, PIN, or full account number by email or text. If a message feels urgent, threatening, or asks you to click a link you weren’t expecting, contact us directly to verify.

Immediately stop using the device, change your online banking password, and call us. We’ll help monitor your account and guide you on the next steps to secure your information.

Avoid logging into online or mobile banking while using public Wi-Fi. Use your phone’s data connection or a secure home network instead.

MFA adds an extra verification step—like a one-time code—when logging in. This helps ensure only you can access your accounts, even if someone has your password.

We recommend updating your password regularly and avoiding the use of the same password across multiple websites or apps. Strong, unique passwords offer the best protection.

Zelle is a fast, safe, and easy way to send and receive money with people you know—right from your bank account.

Yes. Zelle uses authentication and monitoring features to help protect your account, and you never share your banking info with recipients.

You can send money to anyone you know with a U.S. bank account. All you need is their email or mobile number.

Most Zelle payments are sent and received within minutes between enrolled users.