Frequently Asked Questions
about E-Statements

What is an E-Statement and how does it compare with my current paper statement?

An E-statement is an electronic version of your regular paper statement. E-Statements are an exact replica of the statement you had been receiving in the mail and cover the same statement cycle as your paper statements.

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How do I receive E-Statements?

Once you've enrolled in Online Banking, you can sign up to receive E-statements. Fill out an E-Statement application and drop it off at the Bank of Brodhead or contact one of our friendly customer service representatives at 608-897-2121.

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What is the fee for E-Statement enrollment?

There is no cost to enroll in the Bank of Brodhead's E-Statement program. 

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Are E-Statements available for businesses?

Yes. Business customers can enroll in E-Statements by completing an application or contacting a customer service representative.

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How do I view E-Statements?

When your E-Statement is ready to viewed, you will receive an email alert that provides you with a link to the on-line banking website so you can easily log in and view your statement. 

Once logged in, select your checking account and the "E-Statements" button will be available. Clicking the E-Statements button will provide a list of the months that statements are available for viewing. All of your combined accounts will be on this E-Statement. If you have a combined account statement, your checking account statements will be listed with your savings account number. (Some accounts may not be eligible for combined statements.)

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Can I print a copy?

Yes, you can use the print button available on your browser to print a copy of your statement. The printer friendly version will look exactly like the statements you received in the mail.  

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Can I see last month's statement after my current statement has been sent?

Yes, each of your E-Statements will be listed separately and will remain on your Online Banking account for up to sixteen (16) months.

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I have a new email address. How can I update my E-Statement notification?

If your email changes, simply log on to your Online Banking account and change your email under the Options tab.

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I am receiving the message "No Documents Are Currently Available For Viewing." What should I do?

First, try again. As with any page request over the internet, there is a chance that the server is busy.

If you are enrolled and continue receiving this message after the time when you normally would have received a statement, call us at 608-897-2121. We will verify that the account you are trying to review has been enrolled.  

E-Statements will appear under the main checking account only. All other accounts that had been requested to be on the Combined E-Statement will receive the message "No Documents Are Currently Available for Viewing".

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How do I discontinue receiving E-Statements and return to a paper statement?

You can discontinue receiving E-Statements at any time by simply calling one of our customer service representatives.

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