Frequently Asked Questions
about E-Statements

What is an E-Statement?

E-Statement is an electronic statement.  It is an exact replica of a paper statement, except that it is available through Online Banking.  As soon as your statement is prepared it appears on our Online Banking. This statement will replace your paper statement now being sent through the mail. 

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How do I receive E-Statements?

You must have a Access ID, Password and Premier Multifactor Image for Online Banking, and then you may enroll to begin receiving E-statements. Fill out the Enrollment Form and drop off at the Bank of Brodhead.

You may also sign up for Online Banking or E-Statements through one of our Customer Service Representatives by calling 608-897-2121.

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What if I have a joint account with my spouse/other? Can I still sign up?

Yes. Only one account from the combined statement need be listed.  If you receive a separate statement, then that account number would also have to be enrolled. 

You must be an owner to receive these statements.

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Are E-Statements available for businesses?

Yes

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How do I view E-Statements?

With E-Statements, Online Banking will send an email to you when your statement has arrived on Online Banking, instead of a statement via mail. The email will provide a link to Online Banking so you can Log In. Once logged in, select your checking account, and the "E-Statements" button will be available. Clicking the E-Statements button will provide a list of the months that statements are available for viewing.   All of your combined accounts will be on this E-Statements. If you have a combined accounts, your checking account statements will be listed with your savings account number.  (Some accounts may not be eligible for combined statements.) 

Any account that is on a combined statement will only be viewable through the primary checking account.

Separate Statements.  If you prefer to view a completely separate statement for each account, you will need to enroll each account separately.  Instead of receiving a statement via mail, Online Banking will send an email to you when your statement has arrived on Online Banking.

Log in to Online Banking to view the E-Statement, then select the particular account you'd like to view.  Click the "Documents" button, and a list of the E-Statements will appear.  Select the month you would like to view.

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How do E-Statements compare with my Previous Statement?

E-Statements are an exact replica of the statement you had been receiving in the mail.  It is an account listing for the same period of the paper statement.  If you choose combined statements, then the E-Statement will also include a combination of your accounts. 

The "Previous Statement" provide links to view checks.  The "Previous Statement" link displays all the transactions that occurred since the last statement cycle. 

The Previous Statement for a Checking Account, for example, will provide the Date, Check Number, Description, Debit, Credit, and Balance for 30 days after the beginning of that statement.   

The E-Statement will also provide a Summary of Accounts and your checks in sequence.  The time period will always begin from the balance last statement, and up to sixteen (16) months of E-Statements will remain available on Online Banking.

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Can I print a copy?

Yes.  Use the print button available on your browser.  This printer friendly version will look exactly like the statement you had been receiving in the mail. 

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How long will I be able to see this month's E-Statement?

Your E-Statement will remain on Online Banking for up to sixteen (16) months.

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Can I go back to see last month's statement after I get this month's?

Yes. Each of your E-Statements will be listed separately and will remain on Online Banking for up to sixteen (16) months.

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Sometimes I receive the message "No Documents Are Currently Available For Viewing".

First, try again.  As with any page request over the internet, there is a chance that the server is busy.

If you are enrolled and continue receiving this message after the time when you normally would have received a statement, call us at 608-897-2121.  We will verify that the account you are trying to review has been enrolled. 

E-Statements will appear under the main checking account only.  All other accounts that had been requested to be on the Combined E-Statement will receive the message "No Documents Are Currently Available For Viewing".

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